Latest version, 1.8.4 Premium, just installed, new customer. I can't playback BRAW files, says Playback not supported. ???
I raised a support ticket last Thursday, but no response yet.
Anything silly I might be missing? Tried it on both my Macs but still says "Playback not supported" next to each BRAW thumbnail...
@Thomas Meyer - I got a copy of the 1.9beta but it doesn't work:
1) If I simply install it (upgrade) over the 1.8 which I have with a valid license, it doesn't even launch. I get the following error:
2) If I install 1.9 clean (after removing 1.8), the license key for 1.8 doesn't work and I get the following error (license key obviously removed for privacy reasons):
Any solution to this?
@Petar, thanks for reporting the Windows upgrade problem, this is something that can happen during the beta phase unfortunately. As you noticed, uninstalling and reinstalling is the way to resolve it.
I've updated your license so it's valid for 1.9, please try again.
Hello! It's weird that some braw clips will play for me but others won't... Can I be added to the 1.9 beta? It seems to be the only way to fix the issue.